Privacy Policy

At eotsak (accessible from eotsak.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information we collect, how we use it, and how we protect your data when you visit our website or make a purchase.

1. Information We Collect

When you visit our store, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases.

Information Collected Directly from You:

• Account & Order Information: When you make a purchase or create an account, we collect your name, billing address, shipping address, email address, phone number, and payment information (processed securely via our payment gateways).
• Customer Support Information: Any information you provide when contacting our support team via email, contact forms, or live chat.

Information Collected Automatically:

• Device Information: When you access our site, Shopify automatically collects information about your device, including your IP address, time zone, web browser version, and cookie data.
• Usage Data: Information about how you browse our store, which shirts or pants you view, search terms used, and how you interact with our pages.

2. How We Use Your Information

We use the personal information we collect to provide and improve our services, including:

• Fulfilling Orders: Processing payments, arranging for shipping, providing you with invoices and order confirmations, and handling returns or exchanges.
• Customer Communication: Responding to your questions, providing tracking updates, and offering customer support.
• Risk and Fraud Assessment: Screening orders for potential risk or fraud (specifically, your IP address).
• Marketing Communications: Providing you with information or advertising relating to our new collections, sales, or exclusive offers (if you have opted-in to receive them).

3. Sharing Your Personal Information

We do not sell your personal data. We only share your personal information with trusted third-party service providers to help us run our store successfully:

• Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. You can read more about how Shopify uses your Personal Information.
• Payment Gateways & Shipping Couriers: We share data with companies like Stripe, PayPal, or DHL/FedEx to process your payments and deliver your clothing.
• Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience. Cookies allow us to remember your preferences, keep track of items in your shopping cart, and analyze our website traffic.

You can choose to disable cookies through your individual browser settings, though doing so may prevent you from using certain features of our online store (such as keeping items in your cart).

5. Your Rights & Data Retention

Depending on where you reside (such as the European Union under GDPR or California under CCPA), you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request that your personal information be corrected, updated, or deleted.
• The right to opt-out of targeted marketing and tracking.

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. To exercise any of these rights, please contact us using the details below.

6. Security of Your Data

The security of your personal information is vital to us. We follow industry-standard practices and use secure socket layer technology (SSL) to encrypt all sensitive data (such as credit card details) during transmission.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted directly on this page.