Here is a comprehensive Refund and Return Policy designed for your Shopify clothing store. Since apparel shopping relies heavily on fit, having a clear policy builds strong customer trust.

At Eotsak

We want you to be completely satisfied with your purchase. If a shirt doesn't fit quite right or the pants aren't exactly what you expected, we are here to help.We offer a [30-day] return and exchange window from the date your delivery arrives.

1. Return Conditions

To be eligible for a return or exchange, your items must meet the following criteria:

• Clothing must be unworn, unwashed, and unaltered (no missing buttons, tailored hems, or damage).
• Items must have all original tags, labels, and packaging still attached.
• Free from any signs of wear, including stains, makeup, deodorant marks, or distinct odors (perfume, smoke, etc.).

⚠️ Non-Returnable Items: Final sale items, gift cards, and custom-tailored apparel cannot be returned or exchanged.

2. How to Start a Return or Exchange

Specify whether you would like a refund to your original payment method, a size exchange, or store credit.Once approved, we will send you a return shipping label and detailed instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

3. Shipping Fees

Exchanges & Store Credit: We offer free return shipping if you choose to exchange your shirt/pants for a different size or opt for store credit.Refunds: For returns seeking a full refund to the original payment method, a return shipping fee of [$X.XX] will be deducted from your total refund amount.Original Shipping Costs: Shipping charges paid at the time of purchase are non-refundable.

4. Damaged or Incorrect Items

We take pride in our craftsmanship, but mistakes can happen. Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item (wrong size/color sent), contact us immediately at [your-email@domain.com] with a photo of the issue. We will ship out a replacement right away at zero extra cost to you.

5. Refund Processing Time

Once we receive and inspect your returned clothing at our warehouse, we will notify you via email regarding the approval or rejection of your refund.If approved, your refund will be processed automatically back to your original payment method within [5–7 business days]. Please note that your bank or credit card company may take additional time to post the transaction to your account.